SMS Terms
Text messaging terms for Braxion Connect.
Effective date: October 24, 2026
The program
Prelaunch notice: Braxion Connect text messaging is not live yet, and no texts are currently sent. This page describes how the program will work once texting launches.
Braxion Connect helps service businesses, initially residential plumbing and HVAC companies, follow up when they miss your call. When a call isn't answered, you'll hear a short greeting that offers to continue by text. You can press 1 during the greeting to request follow-up texts. If you don't press 1, you won't be texted. A missed call alone is never consent. See how consent works.
Who sends the messages
Messages come from the service business you called, identified by its business name at the start of each message (for example, "Business Name: …"). Each business uses its own business name and its own approved messaging setup. The service is powered by Braxion Connect (a business operated by Hunter Wilson). Texts are sent from a toll-free number verified with U.S. carriers (or, where applicable, a number registered for A2P 10DLC). Delivery depends on carriers and isn't guaranteed.
What messages you'll get
Texts about your service request only: follow-up on your request and customer care, such as asking what you need help with, confirming we received your message, or confirming your message was sent to the business. No marketing.
Frequency and cost
- Message frequency varies, typically 1-4 messages per request.
- Message and data rates may apply.
How to stop
Once texting is live, you can reply STOP at any time to stop receiving texts. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT, or tell us another reasonable way. After you opt out, you'll get one message confirming it and no further texts. Reply START to rejoin.
Help
Once texting is live, reply HELP for help information. You can also call the service business you contacted, or email hello@braxionconnect.com at any time. On the Braxion Connect line, the HELP reply will read: "Braxion Connect: Help for missed-call texts. Email hello@braxionconnect.com. Msg freq varies. Msg&data rates may apply. Reply STOP to opt out."
Other terms
- Consent to receive texts is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
- We may change these terms by posting an updated version here.
Privacy
See our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Contact
Braxion Connect (a business operated by Hunter Wilson) · hello@braxionconnect.com