Privacy Policy
How Braxion collects, uses, and protects information.
Effective date: October 24, 2026
This Privacy Policy explains how Braxion Connect (a business operated by Hunter Wilson) ("Braxion," "we," "us") collects, uses, and protects information through our website and through Braxion Connect, a missed-call follow-up service we provide to service businesses, initially residential plumbing and HVAC companies ("Client Businesses"). Each Client Business uses its own business name and its own approved messaging setup. When you call or text a Client Business that uses Braxion Connect, we process your information on that business's behalf to respond to your service request.
Information we collect
- Phone number of the phone you call or text from.
- Call details, such as the time of the call, the number you called, whether the call was answered, and your keypad selection (for example, pressing 1 to request a text).
- Message content you send by text, and the texts we send in reply.
- Name, if you provide it.
- Demo request information: if you request a demo on our website, your name, business name, trade, phone number, email address, best time to reach you, and message.
- Email address and any other details you provide if you contact us.
- Consent records: the date and time of your consent, how you gave it (pressing 1 during the greeting), and the greeting version you heard.
How we use information
- To respond to your service request and help the Client Business follow up with you.
- To send the text messages you requested, and to honor opt-out (STOP) and help (HELP) requests.
- To sort requests by urgency (using automated tools, including AI) and notify the Client Business by email and in its lead tracker.
- To keep records of consent and opt-outs, maintain security, and comply with law.
- To answer questions sent to Braxion.
- Demo request information (name, business, trade, phone, email, best time, and message) is used only to respond to your demo request. We do not add it to any text messaging program.
- Early-access (founding-client list) form submissions are emailed to us through Cloudflare, our website and email provider, and are used only to contact you about our launch and early access. We do not add them to any text messaging program or use them for anything else.
Text messaging (SMS)
Text messaging is not live yet; no texts are currently sent. Once it launches: if you press 1 on the phone greeting of the service business you called, we collect your mobile number, the date and time, how you contacted us, and your messages, and use them only to respond to your service request. Message frequency varies (typically 1-4 messages per request). Texts are sent from a toll-free number verified with U.S. carriers (or, where applicable, a number registered for A2P 10DLC). Delivery depends on carriers and isn't guaranteed. Message and data rates may apply. Once texting is live, reply STOP to opt out or HELP for help. See our SMS Terms and how consent works.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How we share information
- With the service business you contacted, so it can respond to your request.
- With service providers that help us operate the service (for example, our telephone and SMS provider, automation, email, spreadsheet, and AI processing providers). They receive information only as needed to provide those services to us. This does not include sharing text messaging originator opt-in data or consent, or sharing mobile information for anyone's marketing or promotional purposes; all of the categories above exclude that data.
- When required by law, or to protect the rights, safety, and security of our users, Client Businesses, or the public.
We do not sell your personal information.
Retention
We keep service request and lead information for as long as the Client Business needs it to provide service, unless a longer period is required by law. We keep consent and opt-out records for up to five years so we can show that messages were requested and that opt-outs were honored.
Security
We use reasonable administrative, technical, and organizational safeguards, such as access controls and encrypted connections offered by our providers, to protect information. No method of transmission or storage is completely secure.
Your choices and rights
- Stop texts: once texting is live, reply STOP at any time.
- Access, correction, or deletion: email hello@braxionconnect.com and we'll respond as required by applicable law. We may need to keep certain records (such as opt-out records) to honor your choices.
- Depending on where you live, you may have additional privacy rights under state law. Contact us to exercise them.
Children
Our services are intended for adults and are not directed to children under 13.
Changes
We may update this policy. We'll post the new version here with a new effective date.
Contact
Braxion Connect (a business operated by Hunter Wilson)
hello@braxionconnect.com